223434 User submitted reviews online!!
10/2007
rating [ 5/10 ]
We stayed at this park for two days in order to visit the area and so did not need elaborate facilities. Overall, the park is average but delivered everything that was promised. We will likely stay there again on the way back to Canada.
10/2007
rating [ 7/10 ]
We stopped at this park intending to stay three days and stayed nine as we found Charleston so attractive. The park is beautiful largely because of the huge Oaks and careful grooming. While the facilities are modest, those that are available are clean and inviting. Staffing is excellent. We will be heading North to Canada in a few days and will return for several days to complete our visit to the area.
04/2008
rating [ 5/10 ]
We stayed here last year for four months and were very satisfied. This park has many things going for it. The facilities including the clubhouse are excellent. The location is attractive, quiet and safe. Services including the Tampa airport are close. We stayed here for the entire winter season this year as do a majority of the residents. Unfortunately the park has deteriorated in too many ways. For the most part, the problems are a result of ownership or management decisions. For the second year, the WIFI service has been spotty to unavailable on some sites. The laundry room equipment was and to some extent still is sub- standard. The improvements that were made were too little and too late. Maintenance staff which consisted largely of work campers last year has been cut back. Not only are the sites receiving less attention but the park has lost some of its best customer-service people who used to be "on site" daily and in touch with the residents. While the basics have not received adequate attention, thousands of dollars have been spent on unnecessary decorative items. For many, this has been a source of anger and frustration. The bottom line is that management has lost touch with the customer and appears not to care. On a positive note, the front office staff has been excellent despite facing daily complaints that they were not in a position to resolve. A large number of loyal long-term customers will not be returning.
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