I gave a poor rating in June but having communicated with the Management regarding the problems encountered I was given a voucher to come back. We took them up on this and are pleased we did. The check in has improved and the problems we had last time have been rectified. The only problem now really is that the WiFi is not the best, personally I would be happy to pay a small sum to get a better WiFi. This really is a lovely Resort and now these problems have been dealt with we will definitely be returning quite regularly.
We have stayed at this Park 4 times. The first three times the service was excellent, check in was quick and we were taken to our site and asked if we needed help reversing in (we had a signature lake side site). This time (18 months since our last visit) the whole experience was different. We had reservations which had been made on their website, through Friends, a booking engine, we had paid them $170 which had been debited from our credit card in April, after making that reservation we had called Willow Tree and said we wanted a Signature site, which is not available through the internet, they said that would be approx $90 more to be paid when we arrived. Upon arrival I presented the Reservation clerk my receipt plus their further confirmation of the Signature site, this is where the problems started. The Clerk was unable to understand what was on her computer terminal and was more interested in office procedures than getting us registered and to our site, it took nearly half an hour from arrival to actually get to our site. It was 2.30pm and we had a 4 and a 6 year old who had not eaten since breakfast. This was not a good start but to add to things they used to have Linkspot as their internet carrier but now its a different carrier who is obviously cheaper because the service is no where as good as it used to me, they make excuses about it but anyone associated with the computer industry would understand that is all they are. Other things are noticable such as less workers on the grounds and the friendliness that used to be here is gone. I have to say as a site it takes a lot of beating but it seems a shame that the service has gone down so much and lets face it, it's not a cheap resort.