This is my first post and I am really sorry it has to be a negative experience with Hot Springs and Spa resort in North Carolina on the French Broad River. We advanced paid for camping on the best (so called) full hook up site on the French Broad river. Site 443. Right next to us is the deluxe camping for tents which means they have water and electric but must be in tents. The campground itself was good however, the streets were very muddy in the rain and very dusty when it didn't rain. They could have used some gravel in the roadways to help with that situation. The tent campers seem to have big dogs that were barking a lot and defecating around the sites. Some owners would pick up the waste, others laughed about it and didn't pick it up. The security gate/guard was a joke. Anyone could come into the campground any time of the day. Some folks we saw went to the back of the campground were naked in the river swimming. We had a family emergency which made us leave in haste and basically forfeited our camp fees . We paid $562.00 for 2 weeks and stayed here only 5 days. The down side of this whole situation. We had made reservations in the spa resort part for a massage and hot tub which would total $225.00 for my wife and myself. I called as soon as I could and tell them I couldn't do the spa and massage due to this family emergency and they charged my credit card $200.00. When we signed up for the spa they did not tell us anything about a cancellation policy or anything in writing. So needless to say, we are disputing the $200.00 charge. So stay away!