219099 User submitted reviews online!!
01/2009
rating [ 7/10 ]
This park get's a "7" only because of one woman in the office who was extremely customer oriented and friendly. The other two women are the typical less than courteous type of help you often see in RV parks. I asked one woman if the hose for the propane tank would reach the other side of my coach where the tank was (because they have the arrows on the street directing you to pull in reverse of normal) and she just said "I have no idea" and walked away. The gal that rung up our receipt was similar. We stayed one night and arrived after hours in our 36' Country Coach and rather than put us on a concrete pad in the nice part of the park we were put on the "circle" which is unpaved and mostly unkempt - weeds and dirt. (so no, they don't discriminate against 5th wheels). On the other hand, the rest of the park is reasonably kept, they have a security gate which requires a code access, and the one woman who appears to be the manager (or owner) is very, very nice. We'd stay their again (if we were give a nicer spot) and would probably give them a "9" or even a "10" if we got one of the nice spots and the other people who work there improve their attitudes.
01/2009
rating [ 7/10 ]
This park is great as are most of the Out Door Resorts of America parks. We are not familiar with Florida and decided to stay here based on the reviews on this website, and the fact that their site says: "Located in the land where white sands meet crystal blue waters. Stroll the beaches during the day." This and the fact that they reside in "Port St. Lucie" led us to believe they were located on the beach. In any case after plugging them into the GPS and finding they are no where near the ocean, we called to cancel. We had only made the reservations an hour before, and they did agree to cancel without a penalty but not until after a speech about how they normally charge a $100 penalty and, "They'll do it this one time." and a generally huffy attitude. I pointed out the issue with their website and got a "yeah". This is the reason for a "7" when they most likely deserve a "9". I'm not one to complain, and I do appreciate their not charging us a penalty, but if they want to build customer satisfaction and a positive reputation they should do it cheerfully, not begrudgingly. We've stayed at other Outdoor Resorts and will do so again. Including this one, and the purpose of this review is merely feedback for their management so as to improve their service. We did not stay at this park.
12/2008
rating [ 5/10 ]
Unfortunately, this is the only campground within walking distance of the French Quarter and therefore their price reflects that. It was built on part of a parking lot of an old Target store that closed after Katrina. It is adjacent to the freeway (noise) and directly adjacent to the "projects" (welfare housing - drug dealers etc). It is gated and has 24 hour attendants. The campground is clean and reasonably well kept. The employees told us it was a bit risky walking from the park to the French Quarter due to the "projects" which is why they provide 24 hour golf cart rides between the park and the New Orleans visitor center (about 1/4 mile). However, we, like other visitors, found this to be available at the whim of the employees. Several times we found we had to walk because they would not answer the phone only to find two or three employees sitting at the desk chatting about their girlfriends or whatnot. The attitude of the employees are hit or miss. Some are friendly, most communicate through body language that customers are merely a burden. On new years they were very booked and raised their rates for that night to $169 and had no spots available. They told us we would be able to stay in the vacant lot just outside the gate and dry camp for $100/night. Although rather outrageous for dry camping, we were told we would still have full access to Internet, showers, etc. and since it was only about 100 feet from the gate we didn't mind. On the day we had to move, they told us we could NOT park in this spot but rather had to park on the other side of the closed Target building which is nearly 1/4 mile away and actually right next to the projects - no Internet and, of course, a very long walk to use the pool or showers. Of course, the price was still $100. Needless to say, we feel we had been mislead and duped. This place if fine for a quick visit to the French Quarter because of it's proximity but that's all you get for your money because the service (and honesty) is definitely not consistant with the price. On our next visit to New Orleans we plan to find somewhere a few miles away and drive to the visitor center ourselves for our visits to the French Quarter.
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