I had reserved two sites for us and our friends. We arrived about one hour before our friends, and I picked up both packets because they were both in my name. I told our friends where we were located and when he pulled in he misses the slot so he was pulling around maybe a little faster than 7 1/2 mph but not fast enough for the assistant manger to come over and use vulgar language with our small children standing there. I tried to speak with her and all she would do is scream at us. I asked to speak to the manger and found out who he was to realize that it would do no good he was the one giving ugly looks and stopping us to tell us the speed limit the next day. We were also told that they had a heated pool if it was heated my well water is warm enough to take a bath in. The temp might have been 70 degrees. This place has a lot of rules not kid friendly and no customer service. It is close to sea world but I think I would drive 30 miles rather than to stay there again.