224369 User submitted reviews online!!
12/2010
rating [ 2/10 ]
We arrived here about 2:30 in a snow storm, having spent last night at a wonderful KOA in Van Horn, TX, that served a scrumptious dinner, was well staffed with trained and helpful people who obviously liked their jobs. We were looking forward to a continuation of our proven campsite-picking skills. Our trip started in Michigan, taking us through Indiana: where we stayed at a Flying J truck stop, using our generator to heat a less-than-20-degree outside temp to a comfortable 70 degrees. Oklahoma with an equal experience, and then the two nights in Texas at KOA's. All of these nights were wonderful (we were headed into the sunshine). Then came this place. The staff was obviously frazzled and stressed. It took forever to check in. There were a number of travelers both ahead and behind us, and there were ample sites available. We later discovered that was so because many had simply left. About two minutes after having activated shore power, the power abandoned us. When I went to the office to report the problem, I found myself in a debate with the manager about who was at fault. All I'd wanted to do was report the problem, so he'd be aware and know to repair it. But no, the manager was adamant that I'd overloaded the circuit. When a fellow camper came to my rescue by pointing out that he'd also tried our site with similar result, the manager acquiesced, and put a meter on the circuit, only to find it worked: but, without a load, he'd not tripped the circuit. He left in a huff, the problem unresolved. We decided that we'd stay, rather than brave the foul weather into Tucson. The problem still unresolved: we would use our generator for electric power. Stay here again? Not going to happen. As much as I hate to wish business failure on anyone, especially in this economy, this guy just doesn't get that customer service is what makes for business survival. In your shoes, I'd find another place to stay.
12/2010
rating [ 10/10 ]
Boy! I thought the Tall Pines KOA outside of Dayton, OH, was my favorite KOA, but I was wrong! In Texas, there's no place like the Van Horn KOA on I-10! Friendly, well-trained staff that obviously likes what they do, make any length of stay worthwhile, I'd think: but a one-nighter will leave you wanting to spend more time there. We didn't only because it was too windy to take advantage of their offer to play golf on them at a course nearby. The food was five star, if the menu was short (but not limited at all. They had fish, chicken pork, and beef to offer, along with your favorite beverage: and a great opportunity to kick back with fellow travelers and tell lies and swap experiences RVing. We thoroughly enjoyed our evening here, and won't miss the next opportunity to repeat it.
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