My family has camped at several parks over the past two seasons and I am sad to say that this park provided us with our first and only negative experience. I booked these reservations well in advance and requested that my site be near the playground. When I arrived, I was directed to a site that was as far from the play area as you can possibly be. The site was tucked up in the furthest corner of the campground. The desk clerk told me it had a nice view and that the kids would love the stream that the site overlooked. The site was smaller than the rest of the sites and the so called "stream" was a trickle of running water about 2 inches deep. There was not even enough room for us to set our usual gear out. When I went to the front office to request a new site, I was told that they would accommodate me. I saw several sites in the main area and near the playground that were open and requested to be moved there. I was told that although the sites were available they were not available to my family because they did not allow pop-ups in the main area. Mind you, my "pop-up" is brand new. I was given the attitude that pop-up campers were an eye sore and needed to be hidden in the back area of the park. I was also told that my kids were not allowed to ride their scooters and that if they wished to use the play equipment an adult would need to be physically at the playground with them. Mu children are 6 and 8. While I do keep them within eyesight, they are at an age where I do not need to be 3 feet from them at all times. I am a police officer and understand the principles of keeping children safe mind you. The attitude of the staff towards my family and my pop-up were both demeaning and condescending. If this park does not welcome pop-ups and children they should advertise that and should not have booked my reservations. They especially should not have told me that I would be near the playground and that the park was child friendly. The environment of the park is sterile and appears to be set up as a park for senior citizens, not families. I have no problem with parks for seniors; just don't invite the rest of us if you don’t want us there. I left the park and went to the Yogi Bear down the street. They took me for $150 for cancelling the reservation. Live and learn.
After having a terrible experience, we checked into this campground at the last minute. In this case, we found out that things happen for a reason. This place was outstanding. The business is family owned and while we were there we saw four generations of the family. This family is amongst the nicest people I have ever met. Even when I complained about my firewood being damp, they were courteous and kind. Mind you, the firewood was damp because the humidity was about 200% and was by no means their fault. They even offered to give me money back for the wood. After I left, I felt bad about even complaining because they seemed genuinely upset that I had a complaint. We had a site directly next to a flowing stream. The water was so clean you could drink it. The sound of the stream lulled me to sleep every night. The pool was well kept and so were the rest rooms. The next trip we make to Gatlinburg, we will definitely be staying here. Thank you to the Chief and family for a great experience. You saved my family vacation that was almost ruined.